In This Section
Student Support Resolution & Resources Student Accident and Injury Reporting Student Conduct Incident Report Form/Student Support Referral Form Financial And Support Resources Student Discrimination Complaint Non Academic Complaint Academic Complaint Responding To Mental Health Emergencies

Student Support Resolution and Resources

Student Support Resolution Office

The Student Support Resolution Office works with students to connect them to appropriate resources that could benefit them to complete their educational and personal goals. Connecting with the Student Support Resolution Coordinator (SSRC) can be made via email, phone, or through Cuesta Connect. Some of the areas that the SSRC can support students with are:

  • Referring to institutional and community supports when it comes to financial, housing, food, employment, and acute care/mental health counseling resources;
  • Support facilitating communication between students and faculty;
  • Providing information and potential connections with academic counseling and tutorial support services;
  • Communicate the informal complaint process for students, so they can have their concerns addressed appropriately;
  • Information on time management, college success study tips, stress management, and life/study balance.

Students can request an introduction to programs they are interested in and the SSRC can accommodate for this. At times, the SSRC will follow up with students due to concerns raised by faculty/staff, which students should be made aware of prior, if possible. In these cases, the follow up is meant to be a check in and determine if students would like to be connected with specific supports.

Complaint Processes

 

Forms

Questions? View the FAQs for the Student Code of Conduct/Student Support Referral

Frequently Asked Questions

If you would like to contest this accusation and you are unable to come to a proper resolution with your instructor, you can follow through with the Academic Complaint process to meet with the Department Chair in an attempt to resolve your concerns. To find the Division Chair of the Department, please review Academic Divisions. Contact the Student Support Resolution Coordinator if you need further assistance. 

For any assignment, if possible, keep any drafts, notes, outlines, research, and any other supplemental information that can support the work you submitted is completely yours. Try and provide this information when requested.

The SSRC does not have the authority to modify any assigned grade. This is left to the responsibility of the instructor. If you have concerns about a grade you received on an assignment, communicate with the instructor first. If you would like to contest an official grade (grades provided at end of the semester), information can be located on how to appeal a grade.

All students are strongly recommended to begin the informal resolution process as soon as possible. This is to aid the investigative process regarding the alleged concerns and provide a resolution in a more timely manner, to support a safe environment for the reporting party as well as anyone else at Cuesta. Please review the Academic/Non-Academic Complaint processes for more information.

Students should be notified by the Complainant (person who submitted the complaint) that a Conduct Report was submitted against them (if applicable). After submission, the office of Student Success and Support will follow up with the Respondent (who the complaint was filed against) and discuss the context of the report and walk through next steps.
Classroom Management Tips

Here are some ideas for faculty to utilize or incorporate into their teachings, that could aid in managing expectations and behavior in the classroom. If you have other suggestions that can be included or feedback about any listed here, feel free to contact isaac_valdez2@cuesta.edu.

Other Resources

Board Policies and other General Information

AP 3430 - Prohibition of Harassment
BP 3433 - Prohibition of Sexual Harassment Under Title IX
AP 3433 - Prohibition of Sexual Harassment Under Title IX
AP 3434 - Responding to Harassment Based on Sex Under Title IX
BP 5530 - Student Complaint Resolution
AP 5530 - Student Complaint Resolution

For more information or to secure support/resources, please contact Student Services at student_services@cuesta.edu.